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Konica Minolta
Intelligent Information Management

Electronic Form Capture

No more time-consuming manual form and data entries. Improve customer and employee experience by digitising your forms for faster, accurate and valuable insight.

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Improve customer experience

Improve customer experience

Providing your customers with digital forms is a vital part of the modern customer experience. Today, dated, paper-based forms can very quickly frustrate a customer, and lead them to go elsewhere. By providing a quality online experience – and a form that is easy to use and submit – you can significantly enhance your end-to-end customer experience. Capture greater insights

Capture greater insights

When information is digitally captured, it can be very quickly and consistently stored, categorised, tagged and referenced. With a centralised digital store of information, authorised stakeholders can very easily unlock insights, or identify trends and opportunities that benefit the business as a whole. Superior employee experience

Superior employee experience

While forms are used by customers, they’re often used by employees too – for things like performance reviews, leave requests, or other HR-related matters. When this information is automatically digitalised, it means employees have greater ability to self-service, and can receive a much more streamlined overall experience.

Don’t let form processing slow your business down


While it’s often a requirement to keep extensive archives of documents for governance or compliance purposes, this information doesn’t have to simply sit unreferenced in dusty, hard-to-access files or folders. Instead, with an Archive Document Conversion solution, it can be automatically digitalised, categorised centrally stored, and securely referenced when needed. As well as simplifying and streamlining compliance processes, having a digital record of archived documentation can also deliver valuable insights that can improve future decision-making. Manage your archives yourself or via a third party.

Key Features

Form creation and distribution:

Design forms optimized for accurate data capture and automate multi-channel form distribution with powerful data merge capabilities.

Web and mobile document capture:

Captures documents at the point they are received using remote web and mobile capture to reduce delays that can negatively affect customer service.

Automated processing:

Automated, robust, and scalable forms processing with processing of both paper and electronic forms. Automatically index numeric fields, data, text, and more directly into document metadata and route directly to workflows or applications.

Comprehensive structured forms scanning and data capture:

Upgrading from paper to online forms created using drag–and–drop design tools helps compile relevant data and lets users upload supporting documents. Export to databases, document management systems (DMS) and records management systems (RMS).

Advanced data capture:

Capture important data and content using advanced technologies, such as Optical Character Recognition (OCR), Intelligent Character Recognition (ICR), Optical Mark Recognition (OMR) and barcode recognition.

Improved Customer Experience:

Replace outdated, error-prone paper forms and processes, include e-signature capabilities via DocuSign and HelloSign integrations to securely capture sign-offs and speed up turnaround.

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